Frequently Asked Questions
Shipping and Delivery
How much is shipping?
Our shipping rates vary based on the weight and size of your order and your shipping address. You can estimate shipping costs during checkout.
How long does shipping take?
Standard shipping typically takes anywhere from 6-12 business days dependent on the country of delivery. Please note some items, especially larger items may take longer.
You will be informed at checkout.
Do you ship internationally?
Yes, we ship internationally. International shipping may incur delivery charges dependent on location.
What happens if my order is damaged during shipping?
If your order arrives damaged, please contact our customer support immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund as soon as possible.
Orders and Payments
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your order on the shipping carrier's website.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal and Apple Pay on phone devices.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your personal information
Can I cancel or modify my order?
You may be able to cancel or modify your order if it hasn't shipped yet. Please contact our customer support as soon as possible.
Returns and Refunds
What is your return policy?
You may return eligible items within 14 days of purchase for a refund. Items must be in new, unused condition with all original packaging.
Please email us with 14 days of receiving your items.
How long does it take to process a refund?
Refunds are typically processed within 2-3 business days of receiving your return.
What should I do if I receive a damaged item?
Accidents can happen and in the unlikely event of receiving a damaged item, please contact our customer service immediately for a replacement or a full refund.
Products
How do I care for my item?
Care instructions for each product can be found on the product page/instructions.
Does Plush-Stores Baby offer any warranties on its products?
Yes, we provide a standard manufacturer’s warranty on all our products, ensuring they meet your expectations of quality and functionality.
What safety standards do Plush-Stores Baby products meet?
All our products meet rigorous safety standards and are certified by relevant authorities ensuring they are safe for baby use.
Can I receive a catalog of Plush-Stores Baby products?
While we strive to be environmentally friendly, we are working on an online catalogue on our website that can be downloaded.
How often does Plush-Stores Baby update its product inventory?
We frequently update our product offerings to ensure that we are providing the latest and most innovative baby care items on the market.
Does Plush-Stores Baby offer any guidance on how to use the products?
Yes, each product comes with detailed instructions. Additionally, our website features helpful guides and articles on how to make the best use of your purchases, where we feel its required.
Customer Support
How can I contact customer support?
You can contact our customer support team via email at admin@plush-stores.com.
What are your business hours?
Our customer support team is available 7 days of the week from 9am to 5pm GMT in the UK and 9am to 5pm Dubai Time.
Are there any physical stores for Plush-Stores Baby?
Plush-Stores Baby operates primarily online to keep our inventory diverse and prices competitive. We do not have physical retail locations.